1. Do you provide free consultations? 

Yes. We offer complimentary consultations for selected residential projects. We’ll discuss your space, lighting goals, and style preferences before recommending suitable lighting solutions. 

 

2. Can you help me choose lights for my home? 

Absolutely. Whether you’re renovating, furnishing a new home, or replacing existing fittings, we can recommend lighting based on your floor plan, interior style, and budget.

 

3. Why don’t you have a showroom? 

Unlike traditional lighting retailers, we focus on a curated, consultation-based approach rather than maintaining a large showroom. By working directly with trusted suppliers and keeping overheads low, we’re able to offer high-quality lighting solutions at more competitive prices. To ensure you choose the right lights, we provide detailed specifications, product images, videos, and personalised recommendations tailored to your home and renovation plans. Our goal is simple: to help you find beautiful lighting that suits your space, style, and budget—without the added costs associated with a traditional showroom.

 

4. Why are your prices lower than many showrooms? 

We operate differently from traditional lighting retailers. By working closely with trusted suppliers and keeping overhead costs low, we’re able to offer carefully curated lighting solutions at more competitive prices without compromising on quality. 

 

5. Can I exchange my lights if I change my mind? 

Absolutely. Our goal is to help you find the perfect lighting for your home. If you’ve changed your mind after receiving your order, we’ll do our best to assist with an exchange for eligible items within 7 days of delivery. To qualify for an exchange, products should be unused, uninstalled, in their original packaging, and in resalable condition. Certain items, including special-order products, clearance items, or products that have already been installed, may not be eligible for exchange. 

 

6. How long does delivery take? 

Thanks to our established supplier network, many lighting products can be sourced and delivered within 2–3 days, depending on availability. However, our standard quoted lead time is 2–3 weeks, which allows us to optimise sourcing and logistics, helping us offer more competitive pricing and better overall value for our customers. If your project has a tighter timeline, we’ll be happy to discuss faster delivery options. 

 

7. Do you install lights? 

Shine & Seek focuses on supplying curated lighting solutions. For selected projects, we can recommend trusted third-party installation partners.

 

8. Are your lights covered by warranty? 

Yes. Most of our products come with manufacturer warranties. Warranty periods may vary depending on the product, and we’ll advise you before purchase. 

 

9. How do I know which light size is suitable for my space? 

We’ll help determine the appropriate size, brightness, and placement based on your room dimensions, ceiling height, and intended use. 

 

10. What happens after I contact you? 

We’ll discuss your requirements, recommend suitable lighting options, prepare a personalised quotation, and guide you through the entire process from selection to delivery.